Green carpet, Kilim, Unique, Nomad, Wool, Middle, MAI-MAI-002

Warranty

Your warranty claims are based on the statutory provisions of sales law. In the event of defects, we will make a replacement delivery at our expense. The return is based on and must be carried out according to the provisions in Section 10.

You are obliged to examine the products received immediately and with due care for deviations in quality and quantity and to notify us of any obvious defects within 30 days of receipt of the products. If you receive shortfalls or defective products, you must notify us immediately by email or letter within 30 days of receipt of the products. The same period also applies to hidden defects discovered later. In the event of a breach of the obligation to examine and give notice of defects, the assertion of warranty claims is excluded.

If defects are not reported immediately, you forfeit your statutory and contractual warranty rights. In addition, with your complaint you help us to be able to assert our own claims against the carrier or the transport insurance company.
We shall provide a warranty for defects by rectification or replacement delivery at our discretion. In the case of rectification, we do not have to bear the increased costs incurred by transporting the products to a location other than the place of performance, provided that the transport does not correspond to the intended use of the products.

Return

The return must be made according to the instructions and as follows: After receiving your notification regarding the existence of a circumstance according to Section 9 of these General Terms and Conditions, we will immediately send you a return form. The product to be returned must be provided with the return form and the delivery note (if ordering on account, with the original invoice) and returned within 5 days. The postage for the return is always at your expense.

1 Our data protection philosophy
Lunoir GmbH (see imprint) takes the protection of your personal data very seriously. We treat your personal data confidentially and ensure compliance with the statutory data protection regulations and this data protection declaration.

Depending on the processing of personal data, in addition to the applicable Swiss law (Federal Data Protection Act (DSG) of June 19, 1992, SR 235.1), European data protection law (Regulation (EU) 2016/679 (General Data Protection Regulation)) and other national law of the European countries apply; namely in particular in the context of the present

Scope of the data protection declaration regarding the observation of the behavior of data subjects who are in the EU (Article 3 (2) (b) GDPR).

This privacy policy relates to your use of our websites and their content (www.kuatro.ch). Below you will find out which data we collect when you visit our websites and when using our offers, how we process and use them.
Linked websites of other providers or websites from which our websites are linked and the processing of personal data of our employees and customers are not the subject of this data protection declaration.

Legend:
machining operation
Processed personal data
Purpose
Legal basis of data processing
Necessary for the functionality of the websites
retention period
Contractual Agreements

2 Contact Details

This data protection declaration applies to data processing by:
Responsible Switzerland Lunoir GmbH
Seestrasse 185
8800 Thalwil
Switzerland
Mail: info@kuatro.ch
Telephone: +41 41 711 52 52
Web: www.kuatro.ch
Supervisory authority for Switzerland Federal Information and Data Protection Commissioner, FDPIC
Feldeggweg 1
3003 Berne
Switzerland www.edoeb.admin.ch/edoeb/de/home.html
Data protection consultant de la cruz beranek Rechtsanwälte AG
Landi+Gyr-Strasse 1
6300 train
Switzerland www.lda.bayern.de/de/index.html

3 Processing of personal data: type, purpose and use
3.1 When visiting the website
When you visit our website, information is automatically sent to our website server via your browser. This information is temporarily stored in a so-called log file until it is automatically deleted.
The following information is recorded without your intervention and stored until it is automatically deleted:
⦁ Browser type and browser version
⦁ Operating system used
⦁ Referrer URL
⦁ accessed pages / files
⦁ host name of the accessing computer
⦁ Time of server request
IP address
We use this information for the following purposes:
⦁ Ensuring smooth connection establishment of the websites
⦁ Ensuring comfortable use of our websites
⦁ Evaluation of system security and stability
⦁ Evaluation for statistical purposes
The legal basis for data processing is our overriding private interest. This data is collected and evaluated for statistical purposes and to improve the quality of the website. Under no circumstances do we use the collected data to draw conclusions about your person or to create user profiles with the help of this data.
This information is necessary for the functioning of the websites.
After your session has expired, the session cookies are deleted, but we keep the log in accordance with the legal requirements.

3.2 Ordering as a guest
⦁ If you would like to order products as a guest via our website, we collect the following information as mandatory information:
⦁ Salutation, surname, first name
⦁ email address
⦁ phone number
⦁ postal address
⦁ Payment data, depending on the payment method you have selected (e.g. credit cards or Paypal account data)
⦁ This data is collected
⦁ to be able to identify you as our contractual partner
⦁ to check the entered data for plausibility
⦁ to process the payment of your order
⦁ to process any warranty claims that may exist and to assert any claims against you.
⦁ The data processing takes place at your request and is necessary for the fulfillment of the contract.
⦁ ⦁ The personal data collected by us for the order will be stored until the statutory warranty or storage obligations have expired or as long as you have consented to storage going beyond this.

3.3 Ordering as a guest
⦁ If you would like to order products as a guest via our website, we collect the following information as mandatory information:
⦁ Salutation, surname, first name
⦁ email address
⦁ phone number
⦁ postal address
⦁ Payment data, depending on the payment method you have selected (e.g. credit cards or Paypal account data)
⦁ This data is collected
⦁ to be able to identify you as our contractual partner
⦁ to check the entered data for plausibility
⦁ to process the payment of your order
⦁ to process any warranty claims that may exist and to assert any claims against you.
⦁ The data processing takes place at your request and is necessary for the fulfillment of the contract.
⦁ ⦁ The personal data collected by us for the order will be stored until the statutory warranty or storage obligations have expired or as long as you have consented to storage going beyond this.

3.4 When setting up a user account
⦁ ⦁ You have the option of setting up a password-protected user account with us, in which we store your personal data. It is not necessary to create a user account to use our site or to place orders with us. We offer you the option of placing your order as a guest.
⦁ Salutation, surname, first name
⦁ email address
⦁ phone number
⦁ postal address
⦁ Payment data, depending on the payment method you have selected (e.g. credit cards or Paypal account data)
⦁ This serves the purpose of providing you with the greatest possible convenience when processing your orders through an easier, faster and more personal purchase process.
⦁ The data processing takes place at your request and is necessary for the fulfillment of the contract or pre-contractual measures.
⦁ ⦁ You can delete your user account at any time by sending an email to info@kuatro.ch. After your user account has been deleted, your data will be deleted for further use, unless we are obliged to store it for a longer period of time due to legal storage and documentation obligations or you have consented to further storage.

4 Cookies

4.1 Basics

The website uses so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies used are so-called “session cookies”. They are automatically deleted after your visit.

In addition, we also use temporary cookies to optimize user-friendliness, which are specified for a specific

period will be stored on your end device. If you visit our site again to make use of our services, it will automatically be recognized that you have already been with us and what inputs and settings you have made so that you do not have to enter them again.

A cookie does not always mean that we can identify you.

Cookies are used to make our offer more attractive, effective and secure.

We process technically necessary cookies (see Section 4.2 below) based on our overriding private interest. We only process technically unnecessary cookies if you have given us your consent.

In the basic setting of most Internet browsers, cookies are automatically accepted. If you do not want cookies from our websites to be stored on your device, you can configure your browser settings so that you receive a warning before certain cookies are stored. You can configure your browser settings in such a way that your browser blocks most of our cookies and only allows certain cookies or blocks all cookies. You can also withdraw your consent to certain cookies by deleting the cookies that have already been saved.

You can find more information about cookies on the websites of the browser platforms concerned:
⦁ Internet Explorer
⦁ Mozilla Firefox
⦁ Google Chrome
⦁ Safari
⦁ Opera

Please note that the partial or complete deactivation of cookies may result in you not being able to use all the functions of our website.
Cookies have different retention periods. If they are cookies from third-party manufacturers, we have no influence on the storage period.

4.2 Technically necessary cookie

4.2.1 Language preference cookie

Cookie name: qtrans_front_language

We use a cookie to save your personal language setting on our website.

No personal data will be processed. Only the current language setting is saved.

The use of this cookie is necessary for the technical operation of our website.

Processing is based on our overriding interest in accordance with Article 6 Paragraph 1 Sentence 1 Letter f GDPR and Article 13 Paragraph 1 DSG.

Necessary for the functionality of the websites

The cookie is persistent.

4.2.2 Cookie Banners

Cookie name: showmodalbanner

We use a cookie to save your consent to the use of technically necessary cookies.

No personal data will be processed. Only the current language setting is saved.

The use of this cookie is necessary for the technical operation of our website.

Processing is based on our overriding interest in accordance with Article 6 Paragraph 1 Sentence 1 Letter f GDPR and Article 13 Paragraph 1 DSG.

Necessary for the functionality of the websites

The cookie is deleted after the session has ended.

4.3 Technically non-necessary (optional) cookies

With the non-essential (optional) cookies used, we want to ensure that our websites are designed to meet needs and are continuously optimized. On the other hand, we use tracking measures to statistically record the use of our websites and to evaluate them for the purpose of optimizing our offer for you.
The following data processing is not necessary for the functionality of the websites, but enables us to continuously develop it.

We collect your data using the optional cookies only with your express consent, which you give us by accepting the cookies in the cookie settings displayed on our websites. You can revoke your consent at any time via the cookie settings.
Not necessary for the functionality of the websites, but necessary for our analyzes and to optimize our websites.
Cookies are kept for different lengths of time.

4.3.1 Google Analytics

On our website we use Google Analytics and Google Tag Manager, a web analytics service provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).

Google Analytics uses so-called cookies (see Section 3). The information generated by cookies about your use of our website is usually transmitted to a Google server in the USA and stored there.

Google Tag Manager is only used to implement Google Analytics on our websites.
Google Analytics collects its own cookies, device or browser data, IP addresses and website or app activities. your IP

Address is only recorded in abbreviated form by Google on our website, which ensures anonymity and does not allow any conclusions to be drawn about your identity.

You can find more information on how Google Analytics handles user data in the Google data protection declaration: https://support.google.com/analytics/answer/6004245?hl=de

We use Google Analytics to continuously improve the offer on our website.

The processing of user behavior is necessary for the continuous development of our websites.

You can prevent Google Analytics from collecting your data by clicking on the following link: https://support.google.com/analytics/answer/181881?hl=de.

An opt-out cookie will be set to prevent your data from being collected on future visits to our website.

4.3.2 Hotjar

This website uses Hotjar. This service is provided by Hotjar Limited, Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian’s STJ 3141, Malta.

Hotjar uses cookies and other technologies to collect data about the behavior of our users and their devices. This includes a device’s IP address (which is anonymized before being sent to Hotjar), device screen size, device type (unique device identifiers), browser information, geographic location (country only) and preferred language in which our website is displayed. We have taken additional security measures to ensure your privacy by suppressing personal data before it is sent to Hotjar.

Hotjar stores this information on our behalf in a pseudonymised user profile that cannot be used to identify you again. Furthermore, Hotjar is contractually prohibited from selling the data collected on our behalf.

The purpose of the processing is to better understand the needs of website visitors and to optimize the website and user experience.
For more details, see the ‘About Hotjar’ section at: https://help.hotjar.com/hc/en-us/categories/115001323967-About-Hotjar. You can deactivate tracking by Hotjar under the following link: https://www.hotjar.com/privacy/do-not-track/.

5 Social Media Appareances

We are present on various social media channels to present our company and to maintain contact with customers, suppliers, employees and other people. When you visit our social media sites (Facebook, Instagram, Linkedin, and Pinterest), the respective operators collect personal data about you.

The third party and we are jointly responsible for data collected on our social media appearances in accordance with this data protection declaration. We are not responsible for the further processing steps by third parties.

The recorded data regarding, among other things, your IP address and other information that is available on your PC in the form of cookies.

For more information about the data collected, please visit:
Facebook: https://de-de.facebook.com/policy.php
Instagram: https://help.instagram.com/519522125107875
LinkedIn: https://www.linkedin.com/legal/privacy-policy?_l=de_DE#collect
This information is used, among other things, to provide us, as the operator of the site, with statistical information about the use of the respective social media site. We use it for advertising purposes.
The legal basis for the data processing for which we are jointly responsible is our overriding private interest.
Data processing is necessary for the functionality of the respective social media sites.
Information about the retention period can be found in the respective data protection declaration:
Facebook: http://de-de.facebook.com/policy.php.
Instagram: https://help.instagram.com/519522125107875
LinkedIn: https://www.linkedin.com/legal/privacy-policy
Wherever possible, we have entered into an agreement with the respective third party regarding the rights and obligations of joint responsibility.
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6 Disclosure of data to third parties (including joint controllers and processors)

Your personal data will not be transmitted to third parties for purposes other than those listed.
The third parties are technology providers for the optimal operation of the websites and social media presences and for offering the services listed above.
Within the company, your personal data will be made available to the respective group companies

7 Cross-border disclosure in third countries without an adequate level of data protection

There is no disclosure in third countries without an adequate level of data protection or only under the contractual obligation to maintain an adequate level of data protection (EU standard clauses).

8 Data Security

Personal data is protected by us through technical and organizational security measures. They are secured against access by unauthorized persons, against accidental or intentional manipulation or misuse, destruction and loss. Our

Data processing and our security measures are continuously improved in line with technological developments.

Personal data is any information relating to an identified or identifiable natural person, including name, address, telephone number or e-mail or IP address.

The website uses SSL encryption for security reasons and to protect the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

9 Your Rights

As a person affected, you can assert various claims against us and in accordance with the applicable national and international law.

In order to fulfill these claims, we may process your personal data again.
Depending on the applicable law, data subjects may assert the following rights:
⦁ Request information about your personal data processed by us. In particular, information may contain the following information:
⦁ about the processing purposes
⦁ the category of personal data
⦁ the categories of recipients to whom your data has been or will be disclosed
⦁ the planned storage period
⦁ the existence of a right to rectification, erasure, restriction of processing or objection
⦁ the existence of a right of appeal
⦁ the origin of your data, if they were not collected from us
⦁ as well as the existence of automated decision-making including profiling and, where appropriate, meaningful information on the details thereof
kuatro.ch
⦁ immediately request the correction of incorrect or incomplete personal data stored by us
request correction
⦁ to request the restriction of the processing of your personal data if you dispute the accuracy of the data, the processing is unlawful, but you refuse to delete it and we no longer need the data, but you need them to assert, exercise or defend legal claims need or you have objected to the processing.
request restriction.
⦁ to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request transmission to another person responsible.
port data
⦁ to request the deletion of your personal data stored by us, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims
request deletion
⦁ to revoke your consent once given to us at any time. As a result, we are no longer allowed to continue the data processing based on this consent for the future
revoke consent
⦁ Raise an objection to the processing if your personal data is processed on the basis of legitimate interests and if there are reasons for this that arise from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right to object, which we will implement without specifying a particular situation.

file an objection
to complain to a supervisory authority (see above).

10 Updating and changing this data protection declaration

We reserve the right to change this data protection declaration at any time or to adapt it to new processing methods. The current data protection declaration can be accessed at any time at https://kuatro.ch/datenschutzerklarung/.
As of April 2021 / © Icons from Flaticon.com / Gregor Cresnar